Refund Policy

At Girl Beauty Store, we prioritize customer satisfaction while maintaining hygiene and safety standards. Please review our Refund Policy before making a purchase.

1. Eligibility for Refund

Due to hygiene and personal care standards, refunds are only applicable under the following conditions:

  • You received a damaged, defective, or incorrect item.
  • The product does not match the description provided at the time of purchase.
  • You report the issue within 24 hours of receiving the item.

2. Non-Refundable Items

We do not offer refunds or exchanges on:

  • Undergarments (bras, panties, shapewear, lingerie) due to hygiene reasons.
  • Products that have been worn, used, or washed.
  • Items returned without original packaging or tags.
  • Orders placed by mistake or if the customer changes their mind after purchase.

3. Refund Request Process

To request a refund, follow these steps:

  1. Contact Us
    • Email girlbeautystore1@gmail.com or call 0349-8825944 within 24 hours of delivery.
    • Provide your order number and photos of the defective/damaged product.
  2. Review & Approval
    • Our team will review your request within 2–5 business days.
    • If approved, we will offer a replacement or refund (if applicable).
  3. Refund Processing
    • If a refund is approved, the amount will be processed within 7–14 business days.
    • Refunds will be issued via bank transfer or store credit (depending on the situation).

4. Shipping Costs for Returns

  • If the return is due to our mistake (wrong/damaged item), we will cover the return shipping costs.
  • If the return is due to customer error (e.g., ordering the wrong size), the customer must bear the return shipping costs.

5. Dispute Resolution

If you are unsatisfied with the refund decision, you can contact us for further resolution. We aim to address all concerns fairly.

6. Contact Us

For refund requests or questions, please contact us:

📍 Location: House No 29 street No 11 Mirza Town Haroonabad
📞 Phone: 0349-8825944
📧 Email: girlbeautystore1@gmail.com

We appreciate your understanding and thank you for shopping with Girl Beauty Store